Policies

Rental & Reservation Policies

At Tigrett Real Estate, we’re committed to your satisfaction. In order to make sure everyone fully understands the terms and conditions relating to the rental of vacation properties, the following are our rental and reservation policies.

Deposit and Payments
50% of your reservation is due within 24 hours of your reservation. The total is due 60 days prior to your check in date. If you have a credit card on file it will be charged automatically unless other payment arrangements are made. Please review your reservation and make sure all the information including check in and check out dates are correct.

Payment Terms
Credit Cards, Electronic Funds or Electronic Checks are accepted. There is a $25 charge for all returned checks plus the cost of collection and any additional fees your bank or institution may charge.

Cancellation & Refund Policy
If you need to cancel your booking, please contact our office during normal business hours at 866-844-7388. Cancellation does not guarantee refunds. Please read the refund policy below carefully. Refer to our refund policy for trip refunds.

During peak rental periods, May – October, and certain holidays, there are No Refunds, with the following exceptions.

  • If a rental equal to or greater than your booking is secured, then a refund will be issued minus a processing fee.
  • If a rental of lessor value is secured, then only a partial refund will be issued.

Rates
Rates, terms and applicable taxes are subject to change without notice. If the property reserved becomes unavailable for the dates reserved, we reserve the right to move Guest in advance to a comparable property or refund the Guest the amount paid.

Minimum Stay Requirements
During peak rental periods, Tigrett Real Estate requires a minimum rental stay. There is at least a three night minimum for Memorial Day and the 4th of July. The popular POCO Bueno event necessitates a four night minimum rental. Weekends are a two night minimum and other rental stay restrictions may apply. Please be sure to contact us at 866-844-7388 if you have any questions regarding minimum stay requirements.

Exceptions
All rental units are subject to change of ownership and or removal from the Rental Pool at any time. Tigrett Real Estate shall not be responsible or liable for any actions which are beyond our control. You will be notified immediately in the event of any changes.

Damage Protection Insurance
If applicable, the purchase of Rental Unit Damage Protection Insurance covers unintentional damages to the rental unit interior/exterior or golf cart that may occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $1,500. Any damages that exceed $1,500 will be charged to the credit card on file. If, during your stay at one of our Rental Properties, a Guest causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse us for the cost of repair or replacement of such property up to a maximum benefit of $1,500. Certain terms and conditions apply. Full details of the Rental Unit Damage Protection coverage are contained in the Certificate of Insurance or Insurance Policy. By submitting payment for this plan, you authorize and request Travel Guard to pay directly to our company any amount payable under the terms and conditions of the Rental Unit Damage Protection Insurance.

Check In and Check Out
The rental period begins at 4:00 p.m. on the day of arrival and terminates at 1:00 p.m. on the day of departure, unless prior arrangements have been made. Early check ins or late departures will incur an extra charge of $25/hour or portion thereof. The properties are professionally cleaned and inspected before and after each rental to ensure that all guests have a clean comfortable stay. Please be thoughtful of renters who may be checking in on the same day that you checkout. Occasionally delays may occur during peak season.

To check-in, visit our office at 1842 W Adams Ave in Port O’Connor. If you are checking in after hours, an envelope with your name will be left in the “Pick Up” box by the front door of our office. The envelope will contain your key and directions to your rental.

To check-out, visit our office at 1842 W Adams Ave in Port O’Connor. During office hours, please see the attendant at the front desk to turn in your key and settle any outstanding charges. For after hours check-outs, you may drop your key in the “Drop Box” mail slot near the front door of our office. A final invoice will be emailed to you after we have inspected your rental. Any outstanding charges will be charged against your credit card on file.

Occupancy
The maximum occupancy of the property shall NOT be exceeded at any time during your stay, including guests and visitors. Exceeding the maximum occupancy of the property may result in the immediate cancellation of your reservation and forfeiture of any and all monies paid or due. No property may be used as an event staging or registration area without prior approval.

Damage and Cleaning Issues
Any damage or cleaning issues noticed upon arrival should be reported to the staff immediately. If damage or cleaning issues are not reported within 3 hours of your arrival, your credit card may be charged for the cost of the repair. All general maintenance issues should also be reported so the unit can be kept in good repair. You must contact the cleaning company to address any cleaning issues within 3 hours of your arrival. You will not incur any additional charges if the following items are adhered to:

  • No damage is done to the unit or its content including the linens.
  • No items are missing upon the inventory check. (This includes, but is not limited to, transferring items to other units.)
  • All debris, garbage and discards are placed in proper containers.
  • All soiled dishes are placed in the dishwasher.
  • There was no exceeding the maximum occupancy of the unit.
  • There was no smoking or evidence of smoking in a designated non-smoking unit.
  • Unit is left in neat condition.
  • Pet friendly units show no sign of pet damage or excessive cleaning.
  • NO cleaning of fish on the premises of non-waterfront properties. All fish carcasses must be disposed of in the ICW. Do NOT dispose of carcasses in boat slips, canals, marinas or trash receptacles.

Any damages, fines or other charges generated by failure to adhere to these rules will be charged to the guest.

If you experience any problems whatsoever with the vacation property during your stay, please contact us and we will do our best to rectify the matter as soon as it is practically possible. Should a problem remain unresolved, you are required to notify us in writing within 7 days of your return. No action can be taken or liability accepted for any complaints received after this period. We aim to resolve complaints within a two month period from receipt, the details of which will be kept confidential to only the parties involved. Please note that as Texas is a Gulf state, insects such as ants, fleas, mosquitoes, water bugs, and the like are occasionally inevitable — as are grass burrs and stickers — and are not cause for complaint. The vacation property is treated periodically as part of a pest and termite control program, and is cleaned after each rental.

Parking
Parking is limited to the driveways of the rental property. Do not park on the street or on other property. If you need additional parking, contact our staff for parking alternatives. Due to the regulations of many of the subdivisions and developments in our area, improperly parked vehicles are subject to towing at the owner’s expense.

No Smoking
Smoking is not allowed in any of our units. Smoking is not allowed outside by any open window/door. Smoking is permitted on balconies as long as the doors and windows are closed. All butts, ashes and other smoking trash should be properly disposed. Any additional cleaning due to smoking will incur additional charges.

BBQ Pits, Grills and Deep Fat Fryers
For safety reasons, these items are not allowed to be used indoors or on wood decks. Please limit their use to a well-ventilated, concrete slab area. Misuse of these items that lead to damage will be the responsibility of the guest.

Severe Weather
We do not refund rents or deposits lost due to cancelled or shortened stays because of weather. Departures due to inclement weather do not warrant refund of rent or deposit. We suggest Vacation Travel Insurance during the hurricane seasons.

Pet Policies
(Allowed in Pet Friendly Units Only) There is a maximum of two pets per rental allowed in each unit. Guest pets must be treated for fleas and ticks using a reliable flea and tick treatment plan prior to arrival. Guests must pick up after pets and tightly tie the remnants in a plastic bag if staying in a Pet Friendly Unit. Pets are not allowed on the furniture and all pet hair must be cleaned up prior to departure. A $150 fee will be charged if there is any report of pet hair on bedding and sofas. Guest pets must be leashed at all times when outside of the unit. The violation of any terms of this pet policy subjects the guest to additional fines or termination of the rental period. Guest pet policies and unit availability are subject to change per county and association rules and regulations at any time. Pets may not be left unattended in the properties. You must kennel your pets if left in the properties.

Community Rules
Guest agrees to abide by rules of the community. These may be posted in the unit or at the community pool or office. These rules may change from time to time.

Falsified Reservations
Any reservation obtained under false pretense will be subject to forfeiture of advance deposit and/or rental money and the party will not be permitted to check-in.

GUEST assures us that the tenants will observe all conditions and terms of this agreement as to maintaining the rental in good order and appearance and will conduct themselves in a manner inoffensive to neighbors.

GUEST assures that any tenant who violates any of the terms of this Agreement shall be immediately denied occupancy and shall remedy any damages or other expenses, which are caused by the tenant and/or the tenant’s guest(s).

GUEST agrees that any tenant who is found using drugs or allows others to use drugs on the premises will be immediately denied continued occupancy at these premises.

GUEST and/or their guests shall not disturb, annoy, endanger, or inconvenience neighbors, nor use the premises for any immoral or unlawful purposes, nor violate any law or ordnance, nor create waste or nuisance on or about the premises.

GUEST agrees that during the term of this agreement and such further time as he/she occupies the premises, he/she will keep the rental clean and free of trash, garbage, and other waste; and all pipes, wires, glass, plumbing and other equipment and fixtures in the same condition as at the beginning of, or may put in during the term of the agreement, reasonable wear and tear and damage by unavoidable fire and casualty only exception.

GUEST agrees to indemnify and save our company harmless from all liability, loss or damage arising from any nuisance or harm made or suffered on the premises by the GUEST, tenants, or guests or from any carelessness, neglect, or improper conduct of any persons entering, occupying or visiting the premises. We accept no responsibility or liability for any loss or damage or alteration to the terms of your reservation caused by events beyond our control, including but not restricted to war, terrorist activity, civil commotion, flight delays, or cancellations, airport closures, loss of luggage, adverse weather conditions, fire, flood, or industrial dispute. We cannot accept any liability for failure of public supplies such as water, electricity, Internet or breakdown of the air conditioning system. Nor for the consequences of the action or omissions of persons who may control or supply main services, or any actions taken in the vicinity of the property reserved, by any authority over which there is no control.

We cannot accept any liability for your personal safety during your vacation. It is particularly important that children are supervised at all times in and outside the vacation property. We assume no responsibility for accidents. You are reminded to exercise care as to your personal safety, and the safety of your companions. Whenever possible, valuables should be left secure and out of sight.

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